BOLSTERING BUSINESS ETIQUETTE – ONE COMPANY AT A TIME
Mister Manners, Thomas P. Farley, is an etiquette expert, speaker and author who’s inspiring audiences of all types to master essential communication strategies for success in the workplace—and in life.
His business-etiquette, customer-service and communication workshops and keynotes are engaging and memorable, offering strategies for getting along and getting ahead in the modern era.
Among his clients have included the United States Department of Commerce, the Estée Lauder Companies, JPMorgan Chase, the Walt Disney Corporation, Bank of America, the American Automobile Association (AAA), the U.S. Army, Viacom, Toyota and UPS.
Mr. Farley is a regular and popular guest on the NBC Today show, where he fields questions on matters of modern-day etiquette—subjects from “avoiding awkward hugs” to “what not to wear at a company beach outing.” In 2017, he debuted “Manners on the Move,” a special Today show series that examined incivility in America.
His insights appear regularly in other media outlets as well, including Dr. Oz, the New York Times, the Los Angeles Times, Wired and Money magazines, USA Today, CNN, VH1, ABC and on radio stations across the country.
Throughout 2011, he served as an ongoing host for the daily call-in program Living Today, on the Martha Stewart Living Radio network. He has been a guest lecturer at New York University’s School of Continuing and Professional Studies, and edited the anthology “Modern Manners: The Thinking Person’s Guide to Social Graces.”
A graduate of New York’s Fordham University, Mr. Farley says these are challenging times for good etiquette: “In this age of constant connectedness and digital distractions, practicing attentiveness and considerate professionalism is more difficult than ever.” And yet, he explains, “Individuals who make a habit of respecting others and putting people over pixels are the ones who set themselves apart for success.”
PARTIAL CLIENT LIST
“Thomas’s session this summer was fantastic, similar to our past experience working together. He is a pleasure to work with, a very relatable presenter who is engaging and prepared. We would love to work with him again as we facilitate future training classes.”
“I found [the program] to be very insightful. I honestly walked away a different person, for the better.”
“He has a great way of explaining manners that don’t make you feel silly for not knowing them. He just gets to the core about what modern-day politeness and manners are all about – thoughtfulness and consideration for the other person.”
“I can’t ever recall any participant requesting that a class be ‘longer.’ GREAT JOB, Thomas!”
“The course was interactive, with a combination of both small- and large-group discussion, and incorporated many tips and techniques into the training.”
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From a bespoke suit hand-sewn on Savile Row to the dare-to-be-rare BMW Z8, the following is a a list of items and characters Thomas finds inspirational.
Bespoke Men’s Tailor
Henry Poole, London
New York World’s Fair cufflinks, 1964
Underwood No. 6 Typewriter
To Catch a Thief (1955)
Out-of-Production Sports Car
2001 BMW Z8
Classic Film Hero
George Bailey (It’s a Wonderful Life, 1946)
Parmigiani Tonda Metrographe Automatic 40mm
Kiss, Bow, Or Shake Hands: The Bestselling Guide to Doing Business in More Than 60 Countries (Terri Morrison & Wayne A. Conaway, 2006)
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