Workshops

Business Etiquette2018-09-26T21:49:56+00:00

BUSINESS ETIQUETTE

Bridging The Generation Gap

Description: Can four very different generations coexist in the workplace? Is it possible for a Millennial who craves work-life balance to win the respect of a Baby Boomer who thinks forty-hour work weeks are for wimps? Is it feasible for a member of Generation Z to understand a nuanced email crafted by a Generation X-ecutive? With this informative and interactive session, watch as barriers to intergenerational communication fall more quickly than you ever thought possible.

Session Achievements (partial list):
• Gauging your knowledge of the four generations at work today
• Digging deep into why each generation thinks the way it does
• Challenging misperceptions
• Finding the common ground that unites us—whether we’re 25 or 75
• Learning the words and phrases that resonate with each generation
• Tapping generational differences to make a team stronger
• Preparing for the arrival and the ascendancy of Generation Z

Scheduling Options:

  • Lunch & Learn
  • Half-Day
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Doing Client Deals Over Meals

Description: Knowing which foods to order (and which ones to avoid); being comfortable choosing wine for the table; subtly signaling to the server you are still eating; and picking up the check without fuss are among the many skills needed for doing business over a meal. Once your team has mastered dining etiquette, big deals will be the just desserts.

Session Achievements (partial list):
• Selecting the right restaurant
• Avoiding troublesome cuisine
• Breaking bread: pulling vs. knawing
• Waiting for the rest of the table before starting
• Tilting your soup bowl… why it’s perfectly okay
• Determining the best time to talk shop
• Handling the bill without awkwardness

Scheduling Options:

  • Lunch & Learn
  • Dinner Session
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Email Etiquette

Description: In an age where to text is to “communicate,” this seminar is a refresher on how crafting a well-written e-mail entails delivering just enough information to be efficient, and just enough politeness to convey respect. Your staff will learn why “reply-all” is dangerous; tune-up their e-mail salutations and complimentary closes; and observe how “please” and “thank you” help convey tone—and get results.

Session Achievements (partial list):
• Ensuring email is the right platform for your message
• Getting your subject line right and keeping it fresh
• Writing with the bottom-line upfront
• Using bullet points to best effect
• Balancing politeness with efficiency
• Avoiding the traps of “reply-all” and “cc” and “bcc”
• Proofreading before sending

Scheduling Options:

  • Half-Day
  • Full-Day
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Ending Harassment

Description: In an age where to text is to “communicate,” this seminar is a refresher on how crafting a well-written e-mail entails delivering just enough information to be efficient, and just enough politeness to convey respect. Your staff will learn why “reply-all” is dangerous; tune-up their e-mail salutations and complimentary closes; and observe how “please” and “thank you” help convey tone—and get results.

Session Achievements (partial list):
• Defining harassment and understanding the harm it causes
• Recapping the law, and what it means for you and your companyd
• Examining case studies and determining what went wrong and why
• Appreciating the need for confidentiality
• Understanding why observers must speak up, too
• Dealing with backlash
• Creating a culture of support and trust

Scheduling Options:

  • Half-Day
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Executive Presence

Description: You’ve climbed the ladder, but to continue your ascent you must assess your personal brand. From your ability to work a room, to your methods for managing Millennials and Generation Z, we’ll cover what it means to be a successful executive in today’s business climate as well as how to ensure your career trajectory rises in 2018 and beyond.

Session Achievements (partial list):
• Maintaining accessibility while cultivating respect
• Creating an environment that invites rather than discourages new ideas
• Helping your team bridge divides and conquer generation gaps
• Keeping on top of technology and the latest in artificial intelligence
• Dressing for your role and establishing a baseline for the team
• Establishing rules that recognize the need for work–life balance
• Monitoring diversity and inclusion initiatives

Scheduling Options:

  • Lunch & Learn
  • Half-Day
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Getting Along and Getting Ahead

Description: Do your employees have the professional polish they need to thrive? This workshop is especially designed for new and mid-level staff members, empowering them to make a positive first impression on clients within the first seven seconds of a meeting. They’ll also learn to make a valuable contribution to the firm right out of the gate, and for years to come.

Session Achievements (partial list):
• Understanding the multifold ways you make a first impression
• Reflecting on manner of dress and what it says about you
• Examining methods for resolving conflict
• Overcoming generational differences
• Reviewing professional ways to compose and respond to email
• Excelling in the eyes of your bosses and peers
• Brushing up on client entertaining

Scheduling Options:

  • Lunch & Learn
  • Half-Day
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Global Business Etiquette

Description: If you’re preparing to send staff abroad, their familiarity with the destination country’s customs can mean the difference between winning over the locals and coming across as uninformed. In this session, your staff will learn essential skills for fitting in wherever business travels take them. Destination-specific content available on request.

Session Achievements (partial list):
• Knowing what to wear when traveling abroad on business
• Examining what’s appropriate when visiting work contacts in other nations
• Determining which topics are appropriate across cultures and which ones are taboo
• Recapping whom to tip, when and how much
• Reviewing the ways in which men and women interact in the global business environment
• Observing country-specific traditions at mealtime
• Giving gifts—the traditions to bear in mind

Scheduling Options:

  • Lunch & Learn
  • Half-Day
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Millennial Master Class

Description: Specially designed for individuals born after 1980, this workshop helps members of Gen Y thrive in a world where rarely practiced old-school values still hold the important keys to success—whether in business or in life. In this high-energy program, today’s young leaders brainstorm and problem-solve, learning the tools they need to excel along the way.

Session Achievements (partial list):
• Relating to Xennials and Generation X
• Staying patient with Baby Boomers
• Avoiding the common generational stereotypes
• Embracing the Millennial Mystique
• Adopting old-school habits that still hold up
• Resisting the incessant lure of apps and social media
• Preparing for Generation Z: The Up-and-Comers

Scheduling Options:

  • Lunch and Learn
  • Half-Day
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Open-Plan Office Etiquette

Description: With technology firms leading the way, an increasing number of companies are shunning traditional offices and opting for open, collaborative workspaces. Prepare your staff for the challenges that come with seeing, hearing and interacting with one’s work family in ways they never have before. Through interactive role-play, we’ll practice what everyone needs to know before you open things up.

Session Achievements (partial list):
• Remaining mindful of food odors and noise
• Respecting boundaries—even when physical ones are nonexistent
• Knowing if, when and how to interrupt
• Keeping your workspace representative of you
• Sensing when to tune-in and when to tune-out
• Finding the right balance of collaboration and privacy
• Embracing the openness

Scheduling Options:

  • Lunch & Learn
  • Half-Day
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Tweaks for Geeks

Description: Your IT team can write code for Flash in a flash and create apps in their sleep, but walking into a cocktail party petrifies them. (They also fear what people say about them when they leave a room.) With practice, they can learn to feel more comfortable in social situations and come away with a finesse that enables them to make quick friends and engage new business prospects.

Session Achievements (partial list):
• Entering a room with confidence
• Remembering you are not alone—though sometimes it feels that way
• Making a positive first impression
• Striking up a conversation
• Remembering names
• Learning how to mingle (and when to move on)
• Following up and standing out from the pack

Scheduling Options:

  • Lunch & Learn
  • Half-Day
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Working the Room

Description: This session provides professionals with a real-world opportunity to practice the best ways to network with colleagues and clients. They’ll hone their elevator speech, develop new ways of remembering names and polish their “pickup lines” to join conversations already in progress. Also: “The Rule of 7” for engaging the greatest number of new contacts per hour.

Session Achievements (partial list):
• Starting conversations with strangers
• Owning your introduction
• Shaking hands and making eye contact
• Remembering names
• Exchanging business cards
• Knowing how to exit a conversation gracefully
• Following up after an event

Scheduling Options:

  • Lunch & Learn
  • Half-Day
  • After-Hours Reception
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